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Utility Services Division
For general questions please see our:
Utility Department Frequently Asked Questions (FAQ).

The Utility Service Division is organized into four sections: Billing, Collections, Construction and New Meter Installation, and Customer Service. Through these sections the Division is responsible for creating water/wastewater utility accounts, changing water/wastewater utility accounts, finalizing water/wastewater utility accounts, implementing the water, wastewater, and recycled water rates; install new meters, rent out construction meters, turn on water service, shut off water service, and water/wastewater utility assistance programs.

Billing Section:
  • Apply for a Bulk Fill Station account.
  • Implement water, wastewater, and recycled water rates.
  • Enroll in E-Billing.

Collections Section:
  • Manage Water Assistance Programs.
  • Disconnect water use from non-pay, bankruptcy, or third party Municipal Service Bureau (MSB) collections.

Construction and New Meter Installation Section:
  • Install new meters.
  • Rent Fire Hydrant (FH) meters.
  • Rent Construction meters.
  • Read meters for billing.

Customer Service Section:
  • Apply for new water/wastewater utility account.
  • Change water/wastewater utility account.
  • Finalize water/wastewater utility account.
  • Pay water/wastewater bill.
  • Turn water on or off temporarily.
  • Setup Automatic Bank Draft for water/wastewater utility bill.
  • Payment arrangements for water/wastewater utility bill.
  • Discuss any discrepancies in your bill.

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Utility Department   Utility Operations Division
Utility Department FAQ
  Backflow Prevention Program
Utility Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
  Report a Water Leak
Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
  Water Waste Complaints
Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
Water, Wastwater, and Recycled Water Rates

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Contact Us
Henrietta Hughes
Utility Services Division

3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-891-5020
Fx: 505-891-5204

Hours of Operation:
8:00 a.m.-5:00 p.m.
Excluding Holidays

After-Hours Emergency / Leak Report: 505-975-1581