Utilities Department

COVID-19 (Coronavirus) and City Operations

Due to increased public health safety measures related to COVID-19, Rio Rancho City Hall is closed to the public until further notice. During this time, City personnel will still provide services to citizens electronically or by phone. Other City services, such as emergency services, road repair and maintenance, utilities billing, and Development Services-related will continue to be fully operational.

  • The Utilities Department will not be shutting-off water until further notice. Recent shut-offs will have services restored over the course of the next few days with owed amounts assessed in the future, date to be determined. In addition, late fees will also be temporarily waived on delinquent accounts from today until further notice.

For information about City facilities and programs and a list of closures and cancellations, please click here.   

The Utilities Department is made up of three Divisions. They are: Utility Accounting, Utility Operations, and Utility Services. Through these divisions the Utilities Department is responsible for: management of departmental budgets, management of Utilities billing accounts, and management and repair of all water and wastewater utilities.


Mission Statement

Through leadership, dedication, and integrity, we are committed to providing utility and environmental services of superior quality.  We remain continually focused on the value of our associates, the well-being of our community and the preservation of our environment.




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