Information about City Facilities and Services

City Services Fully Operational

City Hall

  • Utilities
    • The Utilities Department will not be shutting-off water until further notice. Recent shut-offs will have services restored over the course of the next few days with owed amounts assessed in the future, date to be determined. In addition, late fees will also be temporarily waived on delinquent accounts from today until further notice.
    • Payments can be made by mail, by calling 505-891-5211, or online at
    • For other Utilities related services like setting up a new account, call 505-891-5020 or email
  • Development Services (permits, plan reviews, inspections)
    • Phone: 505-891-5005 or 505-891-5006
    • Email:
    • For plan submittals and special accommodations, call 505-891-5005
  • City Clerk’s Office (business licenses/registration and records requests)
  • Public Works (roadway maintenance and responding to roadway concerns)
  • Financial Services (payments, alarm permit registration, and ambulance billing)
    • For Ambulance Billing, call 505-896-8393
    • For SAD payments, call 505-896-8806
    • For Escrow payments, call 505-896-8748
  • City Manager’s/Mayor’s Office
  • Emergency Services
    • Rio Rancho Police Department
      • Police Department Records Unit (records requests)
      • Police Department Evidence Unit (disposition of property)
        • Phone: 505-891-5944
      • Crime reporting (criminal damage, shoplifting under $500, fraud, etc.)
    • Rio Rancho Fire and Rescue Department
    • Emergency dispatch
  • Animal Resource Center (enforcement is still occurring; facility is closed and adoptions are done by appointment only)
  • Parks and facilities maintenance

 City facilities that are closed and, with the exception of City Hall and the Animal Resource Center, all associated services provided at each location are cancelled until further notice:

  • Animal Resource Center (adoptions by appointment only)
  • A Park Above, 2441 A Park Above Court
  • All playgrounds
  • Cabezon Community Center, 2307 Cabezon Boulevard
  • City Hall, 3200 Civic Center Circle--Please see above for list of services still provided at this facility. 
  • Esther Bone Memorial Library, 950 Pinetree Road (drop box to return materials is still open)
  • Haynes Park and Community Center, 2006 Grande Boulevard
  • Loma Colorado Main Library, 755 Loma Colorado Boulevard (drop box to return materials is still open)
  • Meadowlark Senior Center, 4330 Meadowlark Lane
  • Motor Vehicle Division (Rio Rancho location), 4114 Sabana Grande Avenue--Click here for information about MVD services or to schedule an appointment at another location. 
  • Rio Rancho Aquatic Center, 745 Loma Colorado Boulevard
  • Rio Rancho Municipal Court, 500 Quantum Road
  • Rio Rancho Police Department front desk/lobby, 500 Quantum Road--Please see above for list of services still provided at this facility. 
  • Rio Rancho Sports Complex, 3501 High Resort Boulevard
  • Sabana Grande Recreation Center, 4110 Sabana Grande Avenue
  • Sports Complex North, 3616 Chayote Road
  • Star Heights Recreation Center, 800 Polaris Boulevard

Postponed or Cancelled City Events

  • Eggs ’N Beggin’ PET-ACULAR Event (postponed)
  • Great American Cleanup Registration & Tree Seedling Giveaway (postponed)