Frequently Asked Questions

Is City Hall closed? 

City Hall is closed to the public. For more information about City facilities and services, click here

When will City Hall and other City facilities reopen to the public?

It is unknown at this time when facilities will reopen.

What is the City of Rio Rancho doing about COVID-19?

The City of Rio Rancho has been working and will continue to work closely with local organizations and agencies, including the NMDOH (Data Dashboard) and Centers for Disease Control and Prevention (CDC) regarding recommendations, messaging, preparations, and updates.

Due to constantly evolving dynamics, as we move through this public health emergency, situations could arise that would warrant the City to make changes to city facility access and services.

What can citizens do to help?

Citizens can educate themselves about the virus and about prevention by visiting http://cv.nmhealth.org/. Citizens can also help prevent the spread of this virus by:

What are the symptoms of COVID-19?

Per the Centers for Disease Control and Prevention (CDC), symptoms can include fever, cough, and shortness of breath.

What should I do if I think I have COVID-19?

Before calling 9-1-1 or going to the emergency room, call the New Mexico Department of Health’s Coronavirus Hotline at 1-855-600-3453.