Frequently Asked Questions

Please see our instructions on our Apply for a new Water/Wastewater Utility Account page.

Please see our instructions on our Change a Water/Wastewater Utility Account page.

Please see our instructions on our Turn On/Off Water at a Property page.

Please see our instructions on our Change a Water/Wastewater Utility Account page.

Please see our instructions on our Finalize Water/Wastewater Utility Account page.

Please see our instructions on our Finalize Water/Wastewater Utility Account page.

Your high water/wastewater bills can be caused by leaks. If you are not sure if you have a leak please see our Detect and Fix Leaks page for details on how you can use your water meter to help you find common leaks in your home. You can also learn about water conservation method on our Water Conservation page. If you have exhausted the previous avenues then you may need to seek monetary assistance, please see our Water Assistance Programs page.

The Winter Quarter Average (WQA) is calculated by using your water/wastewater utility consumption used during the December, January, and February billing cycle. The WQA is used because it shows indoor domestic water consumption, which irrigation does not interfere with. The WQA is divided by the total amount of service days in the billing cycle to get a daily average usage. The daily average is then multiplied by 30.42, or 30.50 for leap years, to get your monthly average. Once this is calculated the new wastewater rate based off of your WQA is started in March every year. For more information visit our Water, Wastewater, and Recycled Water Rates page.

Example of the equation:(C ÷D)×Y =WQA

• C = Total Consumptions for the WQA billing cycle.
• D = Total number of days in the WQA billing cycle.
• Y=daily average multiplication number.
  • Use 30.42 for non-leap years.
  • Use 30.50 for leap years.
• WQA = this is the gallons per month charged as your wastewater rate for the next year.

The Winter Quarter Average (WQA) is used because it shows indoor domestic water consumption, which irrigation does not interfere with and it is a lower rate for figuring the average wastewater usage.

You will be classified as a new customer. All new residential customer’s wastewater volume charge is based on actual consumption or the class average, whichever is less until the next Winter Quarter Average period. The residential class average is currently four (4) thousand gallons.

The new Winter Quarter Average takes effect in March of every year.

In order to get a lower Winter Quarter Average: start conserving your water in November, fix any leaking toilets or faucets, replace old toilets and washers with high-efficiency ones, and see our Water Conservation page for more information.