Pay Water Bill

Utilities Billing and Shutoffs

Past due balances previously suspended due to COVID-19 pandemic will now be subject to late fees and possible disconnect on your next billing cycle. Please contact our office to setup payment arrangement and/or contact numbers for assistance agencies.

Help (2)

How to Pay 

You can pay your water/wastewater utility bill several ways: online, over the phone, or by mail. A $1.75 convenience fee may be imposed. Accepted forms of payment are: check, credit card (Master Card, Visa, Discover, or American Express).

Pay Online:


The City of Rio Rancho is excited to offer residents an easy and convenient method to view and pay their Water and Wastewater Services online. You are now able to pay online with One Time Pay, no account registration required. You may also create an account to be able to use extended features. 

Pay In Person:


Customers can make in-person payments at City Hall, 3200 Civic Center Circle in Rio Rancho.  

Pay Over the Phone:


1. Please call: (505) 891-5211 to make a payment by phone. If you would like to make a payment with a Utility Service Specialist call (505) 891-5020.
a. You will need your full Utility Account Number to access this service.Please see an example of a Water/Wastewater Utility Bill PDF for the information you need.

Pay by Mail:


1. You can send your payment in using the return envelope included with your Utility payment stub.

2. If you do not have the return envelope you can mail your payments to City Hall.

      • Utilities Department
        3200 Civic Center Circle Suite 270
        Rio Rancho, NM 87144

Automatic bank draft authorization agreement:



1. Complete bank draft form:

a. UT-UTS-01.06 (E) Automatic Bank Draft Form PDF
  • For signing up for an automatic monthly bank draft from your checking or savings.
  • It can take up to one billing cycle for the automatic bank draft to activate.When it is established the top of your bill will read: “Bank Draft, Do Not Pay”.
4. E-mail, Mail, or Fax the form with a copy of your valid ID.

a. E-mail to: utilitycustomerservice@rrnm.gov.

b. Fax to: (505) 891-5204

a. If you have any questions please call: (505) 891-5020.