The Rio Rancho Public Library (RRPL) encourages everyone to have a library card and provides a number of card types to meet the needs of all patrons. New Mexico residents who provide photo ID and proof of address receive cards with full privileges. 

Other cards are available for children, out-of-state visitors, and those who do not have photo ID or proof of address.

Can't get to the library? Sandoval County residents can now apply for a library card online. 

Library Card Application - English

Library Card Application - Spanish

Library Card Features:

• Library cards are not transferable.  Do not lend your card.  Cardholders are responsible for all items checked out on their card.
• The Rio Rancho Public Library does not charge daily late fees.  We will contact you if items become overdue.
• Please contact us if your card is lost or stolen so we can freeze your account.
• The cardholder is responsible if items are lost or returned damaged.
• Rio Rancho Public Library cards can be used at all Rio Rancho branches.

Renewing Your Library Card

• Library cards expire every three years to enable us to make sure the contact information is current.
• Please visit either library and bring your library card, photo ID, and proof of address to have your card renewed. 

Checking Out & Returning Items

Rio Rancho Public Library items can be checked out and returned to any branch,  including the bookmobile.

Library Holds Pick-Up Lockers

Library holds pick-up lockers are a convenient  way for you to pick up your holds 24/7. 

Locker Locations

The HUB @ Enchanted Hills - 7845 Enchanted Hills Blvd.

Cabezon Community Center - 2307 Cabezon Blvd.

Fire Station 2 (North Hills) - 1490 Cherry Rd.

Fire Station 3 (Rivers Edge 2) - 1650 Riverside Dr.

Mis-returned Items

Items from other library systems are sometimes returned to the Rio Rancho Public Library. There is no tracking mechanism for mis-returned items. The Library is not responsible for mis-returned items that are lost.  If you think you may have returned an item in error, please contact the checkout desk at the branch where you returned it. The Rio Rancho Public Library has a verbal reciprocal arrangement for the return of items to/from other local libraries. This happens on an irregular basis. 

Questions

If you have any questions about your account or checking out items, speak to someone at the checkout desk or call Library Customer Service at (505)891-5013 ext 3081. 

Items Available to Check Out

* If your checked out item has a hold from another patron, then the item is unable to be renewed.

Home Delivery Service: Books and Media by Mail

The Home Delivery Service mails books and media to library patrons in Rio Rancho, NM who are unable to visit the library in person due to a variety of challenges. This service can be used on a temporary or long-term basis depending on patron needs.   

What you need to qualify :

1. Reside in Rio Rancho, NM. 
2. Be homebound due to a disability, medical condition, or visual impairment. 
3. Have a library card in good standing with the Rio Rancho Public Library. 

 How it works  : 

1. Fill out the interest form online or call 505-588-3707 to get help applying for the Home Delivery Service.  
2. Once your application is approved, request that a librarian select materials for you or select specific materials from the library catalog.   
3. Items will be sent in a reusable delivery bag with return postage paid.   
4. Items are checked out for 3 months at a time, from mailing date.  
5. To return items, go to USPS.com and request a pick-up online.  
6. Once your items are checked in at the library, another bag can be mailed.  

FAQs   

What is your Home Delivery email address?  
RRPLHomeDelivery@rrnm.gov  

What is your phone number?  
(505)588-3707  

What can be borrowed?   
Books, audiobooks, CDs, DVDs, and video games.

How many items can I have at a time?
You get one bag at a time and can request up to 10 items. These items must fit in the bag and weigh 15lbs or less.

When are my items due back?
Items will be check out for 3 months at a time.

How do I get the items back to the library?
By scheduling a pick-up online. Or by returning them to any Rio Rancho Public Library location.

Collection Agency

The Rio Rancho Public Libraries do not have daily overdue fees.  However, when items are excessively overdue the item will be billed to the customer’s account and the account may be sent to a collection agency.  Referring the account to the collection agency only occurs after multiple notices have been sent by the library and is an effort to recover library materials.  Once library materials are returned, the bill for their replacement is waived.
 
 When accounts are referred to a collection agency there will be a $15 fee added to the patron’s account.  This cost is for the collection agency service and is non-negotiable.

When items are overdue the library sends multiple notices, including 3 days prior to the due date and 14 days following the due date.  If an item is 42 days overdue the account is referred to the collection agency.

Upon the account being referred, the collection agency will pursue the return of library materials according to its notification schedule.