Comcast Expansion Project in Rio Rancho (As of Fall 2023)

Comcast is investing more than $150 million to expand broadband service to homes and businesses across Rio Rancho. Residents will have access to the full suite of broadband, video, voice, home management, and business products and services.

Comcast has initiated its installation in residential areas. This starts with 811 line spotting with spray paint markings in the right of way (ROW) and Public Utility Easement (PUE). Within the residential areas, the installation includes a combination of open trenching and underground boring. Boring is the primary installation method and is primarily within the PUE. The PUE lies 10 feet behind the back of sidewalk in the front of existing homes. Comcast, as an approved franchisee, within the City of Rancho has the right to place their facilities within the PUE and within the road rights-of-way. Restoration of disturbed landscaping and roadway infrastructure is required and shall be restored back to the condition of such property immediately prior to excavation/disturbance.

HOW TO CONTACT COMCAST

General Information - Comcast New Mexico website and https://www.xfinity.com/mytown/

For consumers with questions about construction in their area, or for any reports of damage, contact Cable Com at: 505-273-7893.

FREQUENTLY ASKED QUESTIONS

What can I do during this construction process?

• Watch for the notifications. Comcast is using yard signs, door hangers, and where possible, knocking on doors to notify residents when construction is in their area.
• Keep your pets in your house. If access is needed to your backyard, please make sure your pets are safe and secure during the time period provided by Comcast.
• Be aware of construction workers. All construction workers and people placing door hanger messages will be wearing a safety vest and a badge identifying themselves as a Comcast employee or an authorized Comcast contractor.

Who can I contact with questions or specific concerns?

Multiple notifications via yard signs and door hangers to residents and businesses will be provided in advance of any work impacting your area. The door hanger will include a phone number to contact with any questions or concerns. 

What type of equipment should I expect to see in my community throughout this process?

Below are some example images of what the vehicles and equipment will look like:

Directional drill – used to create an underground path for the network

Potholes – created as a safety procedure during the locate work to visibly confirm where utilities lines are underground. The holes are backfilled temporarily until a permanent patch is made, usually within 24 hours.

Pedestal – an enclosure securing our network connections

Roll of conduit – used to enclose coax and fiber-optic cable underground

What does a construction site look like? 

The image below provides a high-level overview of what a typical construction site looks like from a bird’s eye view.

Why is there a telecom pedestal (green box) in my yard?

To provide Comcast service in your community, they need to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally light green plastic housing and located in public rights of way. Peds serve specific network engineering needs. Their above ground design and placement provides a more secure connection space and avoids service-impacting damage from water and ice. To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors – in addition to staying in the public right-of-way or utility easements – creates some critical limitations on where peds can be placed.

When will I be notified that Xfinity services will be available to me?

Residents should keep an eye out for a combination of notifications including but not limited to postcard messaging, door hangers, and letters. Notifications will be provided at various points during the construction process and when the address is serviceable. Once construction is underway in your area, estimated completion dates will be provided at: https://www.xfinity.com/mytown/